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3 Demands Your Custom Lithium Battery Provider Should Meet

Posted by Cari Burke on

A lithium battery is more than a power storage unit. The battery you choose for your application affects performance, weight and safety profiles. Unsurprisingly, custom solutions provide better results than off-the-rack counterparts. But knowing exactly what you need isn’t always easy, and pairing an application with the wrong battery could lead to disastrous results and money wasted.

Consider working with an experienced custom lithium battery provider able to guide you through research, selection, installation and servicing. When talking to vendors, don’t be afraid to make these three key demands and find out who’s ready to provide an unparalleled experience – and who’s just selling batteries.

1) Demand A Strong Warranty

Your chosen provider should offer an attractive warranty. While lithium batteries have a longer average life span than lead acid counterparts and require less maintenance, it’s reasonable – and just plain smart – to protect your investment. Look for a warranty covering at least six years, or preferably, eight years (most lithium-ion batteries are under warranty for five years). A skilled provider works as a partner, not a vendor, and may ask questions about usage and installation to ensure you’re implementing your chosen solution properly. Work with the provider to get more service from your battery and a better warranty.

Also inquire about the provider’s return policy. A provider confident in its custom lithium solutions allows returns within a reasonable timeframe (several months) with minimal processing fees on the consumer’s end.

2) Demand Accessibility 

Your chosen provider must be able to service you at your location, quickly. A good partner is committed to a user’s success, and accordingly, prioritizes support over sales. If you experience unexpected issues and reach out for help, expect a touchback within 24 hours.

You should also expect access to expert consultation. Don’t settle for stock responses or uneducated support; demand time with a lithium specialist capable of understanding your application, battery usage, custom specifications and any other important elements affecting your power experience.

3) Demand Quality Service

A strong warranty and wide accessibility are important, but if you have to demand one thing on this list, make it this one: service. The best providers take service very seriously, going above and beyond to help you reach your goals.

Service doesn’t end with simply finding the right battery selection. Look for a provider that works with you on green initiatives, is available long after purchase to answer charging and maintenance concerns and keeps you informed about new technologies and industry trends. 

If you encounter a provider that doesn’t offer a comprehensive warranty or lacks the extensive knowledge required to help you reach your goals, it’s time to find one that does. If you’re going to invest time and resources into your custom battery, make sure your provider acts like a partner instead of a vendor. 

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